Refund policy

ZAVOURÉ wants customers to have confidence when purchasing. The following policy should be finalized against the brand's actual logistics and applicable Indian consumer laws before going live.

Return Eligibility

• Return requests must be raised within 3 days of delivery.

• The watch must be unused or in the condition required under the applicable return policy.

• Original packaging, accessories, manuals, tags and proof of purchase should be retained where applicable.

• Products damaged due to misuse, alteration or wear may not qualify for return.

Non-Returnable / Restricted Items

• Items specifically marked as final sale or non-returnable.

• Products damaged after delivery due to customer handling.

• Personalized or specially customized products, where applicable.

Exchange

Eligible exchanges may be offered subject to stock availability and inspection. If the requested replacement is unavailable, ZAVOURÉ may provide an alternative remedy or refund as applicable.

Refunds

Approved refunds will be initiated after the returned product is received and inspected. Refund timing depends on the payment method and banking/payment-provider processing times.

Return Shipping

The responsibility for return shipping and any applicable charges should be specified at launch based on the reason for return. For confirmed manufacturing defects or incorrect items supplied by ZAVOURÉ, the company should provide an appropriate customer-support remedy.